Authors:
Calaycay Arvee Jay, Fadrilan Fonte Joanna Corazon, Gonzales Efren, Lopez Leah Jhane

Addresses:
1,2,3,4Department of Business Administration, University of The East, Manila, Philippines. calaycay.arveejay@ue.edu.ph1, fadrilan.joannacorazon@ue.edu.ph2, gonzales.efrenjr@ue.edu.ph3, lopez.leahjhane@ue.edu.ph4. 

Abstract:

This research explores the dynamic transition from Radio-Frequency Identification (RFID) to Quick Response (QR) code technology in tollway payments, focusing on the experiences and perspectives of tollway employees. The study gathers responses from tollway users and employees to uncover the advantages, challenges, and recommendations associated with this technological shift. Through a combination of qualitative, the research investigates the time efficiency, convenience, and cost savings perceived by users with QR code technology. Additionally, the study delves into challenges such as adaptability, technological issues, and security concerns during the transition. Tollway employees’ perspectives are examined through in-depth interviews, shedding light on their experiences and providing insights into the operational impacts of adopting QR code technology. The findings aim to contribute valuable information for tollway operators, policymakers, and technology providers to enhance the overall efficiency and user experience of tollway payment systems. Additionally, the research examines the training and development needs of tollway employees and their overall perceptions of organizational changes within the tollway system. The findings aim to contribute to a better understanding of the working lives of tollway employees and inform strategies for improving their job satisfaction, well-being, and safety in a rapidly changing technological landscape. As tollways globally consider technological advancements, this research serves as a timely exploration of the multifaceted dimensions surrounding the transition from RFID to QR code technology in tollway payments.

Keywords: Implications of Transitioning; QR Code Technology; Metro Manila Tollway; Motorist Payment Methods; Radio Frequency Identification (RFID); Quick Response (QR); Fee Payments on Expressways; Data Privacy Advocates.

Received on: 12/02/2023, Revised on: 07/06/2023, Accepted on: 15/08/2023, Published on: 18/12/2023

FMDB Transactions on Sustainable Technoprise Letters, 2023 Vol. 1 No. 3, Pages: 156-170

• Views : 195
• Downloads : 8

Download PDF